Backline streamlines incoming customer calls, manages service tickets, and automates client response workflows so your office and technicians stay organized.
Keep incoming calls and service requests organized, with a clear record of job details and dispatch status.
Acknowledge incoming customer inquiries automatically and collect the details your office and technicians need.
Manage two-way service conversations and review customer messages alongside the related service ticket.
“Organized service requests keep your office and technicians aligned. Backline keeps the customer conversation connected to the job.”
You're handling a plumbing repair or HVAC service call and can't answer.
An automated acknowledgement responds to the incoming service inquiry.
Backline asks whether it's plumbing, AC, or heat — then gets the address.
Your on-call technician receives a notification with the service ticket details.
Your office and technicians can review the request, communicate with the customer, and track dispatch status.
Backline supports the number you already give customers and organizes their service requests — from initial acknowledgement to technician notification.
Dial *72 on your AT&T, Verizon, or T-Mobile phone to point your line to Backline in 30 seconds. No new phone or carrier switch required.
When a call goes unanswered, the customer receives an acknowledgement related to their service request.
Collect the customer name, service address, issue, and urgency so your team has the information needed for dispatch.
Route service request details to the on-call technician and track the ticket in your dashboard.
Organize incoming plumbing and HVAC requests, document the issue, and keep your office and technicians informed throughout the customer service workflow.
30-day free trial. One phone number. Inbound call management included.
Manage inbound service requests. Cancel anytime.
No charge for 30 days. We set everything up with you personally.
7-day free trial. One phone number. Inbound call management included.
No contract. Cancel anytime with zero penalties.
Automated text-backs include mandatory opt-out language (Reply STOP to cancel). TCPA compliant.
Set up your business, configure call routing, and manage incoming service tickets.